Hospital Management
Today, hospitals are under constant pressure for demonstrating productivity and innovation along with delivery of high-quality care services. This is extremely difficult because, unlike other public service organizations, healthcare outcomes are difficult to assess and quantify in terms of profitability. Here, patient satisfaction achieved through value-based services and meaningful patient engagements become the parameters for assessment. That is largely dependent on the skills of its Human Resources (HR).Therefore Hospital HR Management is an important component of hospital management that faces the challenge of balancing dual lines of accountability of both professionals and administrators. .
For successfully running a hospital and sustaining its business, it is important to recruit, train and retain a well-qualified, experienced and committed medical workforce. This task is handled by the Hospital Manpower Management which is responsible for employing the right clinical and non-clinical staff capable of working towards the achievement of the hospital’s long-term vision and goals
ROLE OF CONSULTANTS IN ANALYZING MANPOWER MANAGMENT
- Providing assistance in selecting, hiring, training, retaining and promoting the right clinical and support staff who remain loyal to the hospital since healthcare ethics substantially influences patient outcomes.
- Maintaining adequate staff levels in the hospital based on patient needs and seasonal changes. Consultants also aid in making contingency plans to handle staff absenteeism and attrition by collaborating with medical staffing agencies to find immediate replacements so that patient care is not adversely affected.
- Helping in determining and assessing the training and credentials needs of the staff. This is essential as many of the clinical staff including nurses, physicians, radiologists, technicians and mental health counsellors must fulfill continuing education requirements to renew their licenses periodically. Consultants also coordinate with professionals to arrange in-house medical, service and behavioural training sessions and workshops for the hospital staff to keep them abreast of the latest medical advancements and attain higher service-levels.